FAQs

Delivery

How much does delivery cost?
Delivery is included in the cost of the box. There’s no additional delivery charges.

Which days do you deliver on?
We currently have two delivery slots per week: Tuesdays and Fridays.

Tuesday delivery: If you place your order between Thursday and midnight Sunday, your order will arrive on the following Tuesday.

Friday delivery: If you place your order between Monday and midnight Wednesday, your order will arrive on Friday.

Please note: on a bank holiday week, Tuesday deliveries will be made on the Wednesday.

Where do you deliver to?
We deliver nationwide to UK mainland addresses. Unfortunately we don’t yet deliver to Northern Ireland, but we’re working on it.

How do I add to my next delivery?
If you would like to add another box to your subscription, please create a new subscription for this new additional box.

How do I change my next delivery?
Please get in touch with us at mybox@organibox.org and a member of our team will arrange this for you.

How do I cancel my next delivery but not my regular order?
Let us know at mybox@organibox.org and a member of our team will pause your next delivery and ensure the rest carry on as normal.

How do I confirm my next delivery?
If you’ve selected one of our subscriptions, you don’t need to lift a finger – we’ll sort it all for you! You will receive an email to confirm your next delivery.

How do I add or update my delivery instructions?
You can update your shipping or billing details by logging into your Organibox account. Or, if you’d like to update your delivery instructions while your box is in transit, please respond to one of the text messages or emails you will have received from our delivery partner, DPD – and you will be able to amend how or when your box is delivered.

Do I need to be at home to take delivery?
The short answer is yes you do, but our delivery partner, DPD, will be in contact via text message / email to confirm your delivery window, so if you’re not going to be in, you can set a more convenient time / day. Remember though – our produce is fresh, so try not to delay delivery for too long.

What should I do if there’s a problem with my delivery/my box hasn’t arrived?
We hope you have the best Organibox experience, but if you have any hiccups along the way please get in touch at mybox@organibox.org
For DPD related issues please click here for help.

My box has been delivered and looks damaged.
Our biggest apologies if this is the case please get in touch at mybox@organibox.org

Orders
How do I set up a regular order?
Head over to Our Boxes and you can select either a weekly, fortnightly or monthly subscription delivery.

How do I cancel my regular order?
We hope you are a friend for life, but if you do wish to cancel your Organibox you can do so in My Account.

Where can I amend/add my delivery and billing address?
Both of these can be added and changed in the My Account section of our website

When is the latest I can change my order?
You can change or cancel your order up to two working days before your delivery day.

Do I have to order every week?
If you want one of our boxes regularly, simply select the delivery frequency you need – the options are available on each of our boxes. You can choose for a box to be delivered as just a one-off, or weekly / fortnightly / monthly.

I’ve got a regular order set up, but I want to swap to a different box just for my next delivery.
Great, we love you are trying more of our produce.  The easiest way to arrange this is to cancel the old box in My Account and set up a new one.

How do I know what’s coming in my next Organibox?
Head over to Our Boxes to find your Organibox type and click ‘What’s in my box?’, but please remember that our produce is seasonal so at times the odd product may slightly differ.

Why did my box contain something different to the list I saw when I ordered?
As our produce is seasonal to give your the freshest and most ethical produce so we sometimes make a cheeky swap, all the the aid of protecting our planet!

Something is missing from my order…
Oops! There must of been a little hiccup at the farm we’re sorry. If we have missed something from your order, please contact us via mybox@organibox.org to let us know what it was and we will get back to you as soon as we can.

What should I do with my packaging?
Our packing is 100% recyclable so please recycle or even pop on your compost heap!

How long is the shelf life on your food?
Our fresh produce is 100% organic without preservatives or additives. We aim to pack our produce as fresh as possible and due to our short supply chains we provide some of the freshest produce available.  To enjoy your Organibox at its best, we recommend chilling your produce (minus Bananas) and using your produce within 7 days.

Why are my products smaller/bigger/dirtier than the supermarket?
They may be a tad smaller and have a few knobbly bits but we promise you, they taste so much better. Unlike supermarkets, we don’t discard produce that doesn’t look a certain way. Our produce has not been altered by use of pesticides in the same way that supermarket / non organic produce has. So they will look a little different – more how nature intended. If there’s any soil on the produce, please just rinse it off under the tap.

 

Food Allergies
If you have any food allergies or intolerances, please contact us before ordering and we will be happy to assist. It’s always a good idea to wash your produce thoroughly before you cook with it or eat it. Please note there are certain times of the year when our facility handles nuts. Any questions at all, please do get in touch via mybox@organibox.org  We look forward to hearing from you.